Last Updated: December 30, 2024
TOKYO Greeting Video ("TGV", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website (xn-edkucz16l4dfou3bin3a.myshopify.com, the "Site") or use our services (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy as needed for operational, legal, or regulatory reasons. The latest version will always be posted on our Site with the "Last Updated" date.
2. Personal Information We Collect
We collect personal information to provide and improve our Services. The types of information we collect include:
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(1) Information You Provide Directly
- Contact details (name, email address, phone number, billing/shipping address)
- Order details (product purchased, transaction details, payment confirmation)
- Customer support information (messages and inquiries sent to us)
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(2) Information We Collect Automatically
- Device and browser information (IP address, OS, browser type)
- Usage data (pages visited, time spent, interactions)
- Cookies and tracking technologies (see Section 5 for details)
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(3) Information from Third Parties
- Shopify (our e-commerce platform)
- Payment processors (credit card details, billing verification)
- Marketing and analytics services (to improve user experience)
3. How We Use Your Information
We use your personal information for the following purposes:
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Order Processing & Customer Support
- To fulfill purchases and deliver digital products
- To send order confirmations and support responses
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Marketing & Promotions
- To send promotional emails (only if you have opted in)
- To improve our Site and customer experience
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Security & Fraud Prevention
- To detect and prevent fraudulent activity
- To protect our Services and users
We do not sell or rent your personal information to third parties.
4. How We Share Your Information
We may share your information with:
- Service providers (e.g., Shopify, payment processors)
- Legal authorities (if required by law)
We will only share the minimum necessary information for these purposes.
5. Cookies & Tracking Technologies
We use Cookies to enhance your experience, track analytics, and personalize content.
Managing Cookies: You can adjust your browser settings to disable Cookies, but this may affect the functionality of our Site.
For details on Shopify’s Cookies, see: Shopify Cookie Policy
6. Data Retention
We retain your personal information only as long as necessary:
- Order details: Retained for up to 7 years for tax and legal purposes
- Customer inquiries: Retained for up to 2 years
- Marketing data: Retained until you opt out
If you request data deletion, we will securely erase your information, except where legally required to retain it.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Request deletion of your data
- Opt out of marketing emails (via the "unsubscribe" link)
To exercise your rights, contact us at
info@tokyogreetingvideo.com
8. Children's Privacy
Our Services are not intended for children under 13, and we do not knowingly collect their data. If a child has provided us with personal information, a parent or guardian may contact us for deletion.
9. Security Measures
We take appropriate security measures to protect your data. However, no online transmission is 100% secure, so please use our Services responsibly.
10. International Data Transfers
Your information may be processed outside your country, including in countries with different data protection laws. By using our Services, you consent to such transfers.
11. Contact Information
For privacy-related inquiries, please contact:
Email:
info@tokyogreetingvideo.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (JST)